Refund Policy

A2Z Cart · Policies & Legal

We want every A2Z Cart order to arrive correctly. This Refund Policy explains when refunds are issued.

Eligibility window

You generally have 30 days after delivery to request a refund for eligible items, subject to inspection. EU/EEA customers may have additional cooling-off rights where applicable.

How to request

Email a2zcart.in@gmail.com with your order number, product SKU, photos of the issue (if any), and reason for the request. Do not ship items back until we confirm the return.

Refund method & timing

Approved refunds are returned to the original payment method within about 10 business days after we receive and inspect the return. Banks may take additional time to post the credit.

Partial refunds

If only part of a carton/order is approved, we refund the corresponding item value. Shipping fees are refunded only when the error is on our side (wrong/damaged/missing item).

Non-refundable

  • Items returned without prior approval
  • Used, damaged by customer, or incomplete sets (unless defective on arrival)
  • Clearance / final-sale items marked non-returnable

Related policies

See also our Return Policy and Cancellation Policy.