Return Policy

A2Z Cart · Policies & Legal

This Return Policy covers how to send products back to A2Z Cart.

Return conditions

  • Item must be unused (unless reporting a defect), in original packaging where possible.
  • Include order ID / invoice copy and SKU.
  • Returns must be authorised by our team first.

Damaged or wrong items

Inspect parcels on delivery. Contact us within 48 hours with unboxing photos if the product is damaged, defective, or incorrect so we can arrange a replacement or return label.

Return shipping

If the return is due to our error, we cover return shipping. For change-of-mind returns (when accepted), return shipping is usually paid by the customer unless otherwise agreed.

Wholesale / carton orders

Opened cartons or mixed-SKU wholesale lots may be partially returnable only after written approval. Seal-intact cartons are preferred.

Start a return

WhatsApp / call +91 79760 47280 or email a2zcart.in@gmail.com.